Reverselogix Platform

End-to-end Returns Management System

ReverseLogix is a comprehensive returns management system (RMS) that enables companies to streamline return requests, logistics, inventory and processing, connecting every point in the return lifecycle, all through an intuitive and flexible SaaS platform. Connect every customer, channel and technology across your ecosystem to empower, enable and equip your business to optimize processes, maximize ROI, gain valuable insight and deliver a world-class customer experience with each and every return.

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Returns that Delight

The Customer Experience

Easy to Use Returns Portal

Give customers an on-demand resource to easily start returns from anywhere

Returns as Simple as Shopping

Take customers step-by-step through your customized returns initiation process in visual, low-friction way

Returns Processing

Provide customers with a seamless experience receiving, inspecting, and grading items

Flexible & Contactless Return Methods

Provide multiple ways for customers to return items, including website, mobile app, support center or in-store

Self-Service Label Generation

Make it easy for customer to get on-demand shipping labels or QR codes right from the portal

Tracking Visibility With Email / SMS Updates

Provide on-demand visibility and tracking within the portal and updates via email or text on the status of their return as it’s processed

Screenshot of a select items to return screen

Screenshot of ReverseLogix self-service label generation

A screenshot of the returns management platform showing return in progress

97% of consumers are more likely to purchase from a brand again when they have a positive returns experience.

(Source: Retail Returns and the Consumer Experience (2018) – WBR Consumer insights)

Returns that Deliver

The Business Experience

Better Communication

Automated notifications features let you notify customers, accounts and partners at different points during the returns process, bringing transparency into the returns process and enhancing customer trust

Quick Set-up & Fast Time to Value

Quick adoption let’s you start realizing benefits faster, with out-of-the-box implementation is just 4-6 weeks, so you can deliver better experiences, faster

Seamless integration

ReverseLogix’s API-first design is open to work with any of your current systems and preferred carriers, enabling you share data dynamically across your ecosystem

Easy for Customers

Give your customers a fully-branded experience that makes it easy to initiate returns, generate labels, check returns status and get notifications

Easy for Employees

Give every team member an intuitive tool that makes it easy for them to find everything they need in a single place and do their job better than ever. Quickly and easily process returns from apparel to electronics with adaptable, digital workflows

Deeper Insight

Optimize your workflows and gain valuable business intelligence across the entire returns lifecycle so you can identify opportunities and streamline processes

Sync Up & Enhance Repairs

ReverseLogix integrates with existing enterprise applications to connect, streamline and coordinate warranties and repairs from initiation to restock

Customizable Rules

ReverseLogix has robust rules engines built-in and totally configurable to meet all your needs, including company policies, claims rules, vendor entitlements and approval hierarchies

Request a Returns Management Demo

The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
USA

Development Center

C Tower, 1st Floor, Spaze
Tech Park, Sohna Road,
Sector 49, Gurgaon,
Haryana, India
PIN 122018

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland