Returns Management Powered by AI

Meet the only end-to-end Returns Management System (RMS) built  for the complexity of modern commerce. ReverseLogix uses AI to optimize every step from self-service portals to fraud detection to repair routing.

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90%

of shoppers say return policies affect purchase decisions

92%

customers buy again if returns are easy

Turn Returns into Revenue

ReverseLogix helps you recover more value from every return. Automate grading, repair, resale, and restocking to streamline reverse logistics and boost profitability.

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Up to 60%

faster returns with ReverseLogix

2x

return handling capacity with ReverseLogix

Built for Complex Returns

Handle multi-box shipments, high-value repairs, warranty-backed goods, and international returns with ease. No matter how complicated, ReverseLogix brings it all together.

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Trusted by logistics teams at:

Complex returns finally under control

Whether you’re managing high-value warranties or high-volume ecommerce returns, ReverseLogix powers through the complexity of returns — so you don’t have to.

Retailers

Connect stores and ecommerce with end-to-end return visibility.

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3PLs

Give customers flexibility while reducing warehouse effort.

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Manufacturers

Handle returns of complex or high-value goods (like hardware, electronics, and warranty-backed items) with full visibility and operational control.

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ECommerce

Give shoppers a trackable and easy returns experience while maximizing forward logic.

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Retailers

Connect stores and ecommerce with end-to-end return visibility.

Learn More

3PLs

Give customers flexibility while reducing warehouse effort.

Learn More

Manufacturers

Handle returns of complex or high-value goods (like hardware, electronics, and warranty-backed items) with full visibility and operational control.

Learn More

ECommerce

Give shoppers a trackable and easy returns experience while maximizing forward logic.

Learn More

Radically simplify returns with ReverseLogix

Initiate Returns

Set up a self-service returns portal integrated with your current systems.

Maintain visibility and control over returns by connecting the customer-facing portal with your commerce platform and warehouse operations.

Process Returns

Set up standardized warehouse workflows to maximize recovery.

Configure workflows by channel and product SKU to quickly verify returns, inspect products, and assign grades.

Repair Returns

Set up guided workflows to identify and fix repairable products.

Recoup revenue from damaged returns with a configurable repairs management module.

Smarter Returns, Powered by AI

Backed by intelligent automation, our RMS adjusts in real time to customer behavior, warehouse performance, and product data to help you reclaim time, revenue, and customer satisfaction.

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Auto-approve or flag returns with risk-based scoring

Route returns to the right site or tech, dynamically

Detect fraud and policy abuse in real time

Monitor trends across SKUs and customer profiles

Personalize return policies based on customer segments (e.g., VIPs vs. habitual returners)

Use image recognition to verify returned item authenticity

Identify uneconomical returns and automate keep/refund recommendations

Auto-approve or flag returns with risk-based scoring

Route returns to the right site or tech, dynamically

Detect fraud and policy abuse in real time

Monitor trends across SKUs and customer profiles

Personalize return policies based on customer segments (e.g., VIPs vs. habitual returners)

Use image recognition to verify returned item authenticity

Identify uneconomical returns and automate keep/refund recommendations

Hear from our customers and their success stories.

VP of Support and Services

Martin Hartvigsen

“We were looking to significantly upgrade our legacy platform handling B2B and B2C returns from around the world… we decided to pursue a more specialized partner who grasps the complexity of reverse logistics.”